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, Min Xie Department of Criminology and Criminal Justice, University of Maryland , College Park Corresponding author. Min Xie, Professor, Department of Criminology and Criminal Justice, University of Maryland, 2220 LeFrak Hall, College Park, MD 20742 (e-mail: mxie@umd.edu; phone: 301-405-7063) Search for other works by this author on: Oxford Academic David McDowall School of Criminal Justice, University at Albany , SUNY Search for other works by this author on: Oxford Academic Sean Houlihan Department of Criminology and Criminal Justice, University of Maryland , College Park Search for other works by this author on: Oxford Academic
Social Forces, Volume 103, Issue 1, September 2024, Pages 374–399, https://doi.org/10.1093/sf/soae030
Published:
11 March 2024
Article history
Received:
23 January 2023
Revision received:
23 December 2023
Accepted:
17 January 2024
Published:
11 March 2024
A correction has been published: Social Forces, Volume 103, Issue 1, September 2024, Page 401, https://doi.org/10.1093/sf/soae051
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Min Xie, David McDowall, Sean Houlihan, Are High-Immigrant Neighborhoods Disadvantaged in Seeking Local Government Services? Evidence from Baltimore City, Maryland, Social Forces, Volume 103, Issue 1, September 2024, Pages 374–399, https://doi.org/10.1093/sf/soae030
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Abstract
To modernize public service delivery, U.S. communities increasingly rely on 311 systems for residents to request government services. Research on 311 systems is relatively new, and there is mixed evidence on whether 311 can help bridge the gap between disadvantaged communities and governments. This study draws from research on immigration, race/ethnicity, and differential engagement to explore the link between immigrant concentration and 311 usage. We use longitudinal data on 311 requests in Baltimore City, Maryland (2014–2019) and spatial panel regression analysis to show that neighborhood racial/ethnic structure and the national policy environment can significantly influence whether immigrant concentration is a barrier for 311 service-seeking. Specifically, we find that immigrant concentration reduces 311 requests in high-immigrant neighborhoods with Latino or Black concentration, but not in high-immigrant neighborhoods with White/Asian concentration. We also find that in Latino high-immigrant neighborhoods, the relationship between immigrant concentration and 311 requests appears mainly after 2017, when the federal government adopted hostile immigration policies. By establishing and contextualizing the relationship between immigrant concentration and 311 usage, the study contributes to a deeper understanding of civic participation and the connection between immigrant communities and government.
© The Author(s) 2024. Published by Oxford University Press on behalf of the University of North Carolina at Chapel Hill. All rights reserved. For permissions, please e-mail: journals.permissions@oup.com.
This article is published and distributed under the terms of the Oxford University Press, Standard Journals Publication Model (https://academic.oup.com/pages/standard-publication-reuse-rights)
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